What is an AI receptionist? How it works for health clinics
An AI receptionist answers a clinic's calls and WhatsApp and books into the calendar. What it does, its limits, GDPR and AI Act rules, and how to choose one.
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AI receptionist concepts, explained for clinics
HeyCAi is an AI receptionist for health clinics. These short pages explain the words you’ll meet when you look at one for your clinic: each opens with a plain definition, cites its sources and points to the longer guides on our blog.
Concepts
Every concept on one page
Read them in any order. If you’re new to the subject, the first one gives you the whole picture in ten minutes.
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How much does an AI receptionist cost? A pricing guide for clinics
What an AI receptionist costs a clinic: how providers charge, the prices they publish (checked November 2026) and how to work out the cost per booking.
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No-show rate: what it is and how to calculate it
What a no-show rate is, the formula with a worked example, how it differs from a late cancellation, typical rates and what no-shows cost a clinic.
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How an AI voice agent works: speech-to-text, LLM and voice
What happens inside an AI voice agent on a phone call: speech-to-text, the language model, text-to-speech, latency, interruptions and handover to a person.
Two more questions, answered on our product pages: how an answering service, a phone menu and an AI receptionist compare and what a WhatsApp chatbot for clinics does.
Hear CAi answer as your clinic
Try the demo with your clinic’s website and your mobile, or book a video call with Josep to go through your case.
Going further
When you’re ready to decide
Three longer guides for the questions that come next: patient data, picking a provider and whether AI or a person should answer.
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GDPR for clinics: how to handle voice and WhatsApp data
When your patients' calls and WhatsApp messages count as health data, which legal basis to use, how long to keep them and what to ask your AI vendor.
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How to pick an AI assistant for your clinic: 7 criteria
Seven criteria for picking an AI assistant for your clinic, starting with whether it works with your booking software. Plus the questions to ask vendors.
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AI receptionist vs human receptionist: costs and when each is better
AI receptionist vs human receptionist: what each does better, what a receptionist really costs a UK clinic, and why the two usually work best together.