After-hours calls
An after-hours answering service that books the appointment
Evenings, weekends, lunchtimes, and every time you’re with a patient or the line is busy: CAi answers the calls your clinic can’t pick up. It books the visit into your diary there and then, and you read what happened in the morning.
- CAi
- Your team
- CAi takes the calls your team can’t
The calls you miss
The calls nobody at your clinic can pick up
They’re not careless calls. They come in at the moments a small team can’t get to the phone, and most of them are people who want an appointment.
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You’re with a patient
What usually happens The phone rings out while you treat. The caller tries the next clinic on the list.
What CAi does Answers, finds a free slot in your diary and books it. The patient gets the confirmation on WhatsApp.
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Lunchtime
What usually happens Voicemail, if there is one. Few people leave a message.
What CAi does Answers questions about your clinic: where you are, your opening hours, what a first visit involves.
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Evenings
What usually happens The clinic is closed. The call waits until tomorrow, and so does the patient.
What CAi does Books, moves or cancels appointments in your live diary, so nothing waits until morning.
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Weekends and bank holidays
What usually happens Nobody picks up until Monday.
What CAi does Takes a message when a person needs to deal with it and sends it to your team on WhatsApp.
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Your team is on another call
What usually happens Engaged tone. The caller hangs up.
What CAi does Picks up the second call while your team finishes the first.
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Several calls at once
What usually happens A queue, or calls that ring out one after another.
What CAi does Answers all of them at the same time: no queue and no voicemail.
An example night
A night at the clinic, call by call
The clinic closes at eight. This is what an ordinary evening could look like with CAi on the line.
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A new patient asks for a first visit.
Booked for Tuesday at 10:30. Confirmation sent on WhatsApp.
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Hannah can’t make Thursday after all.
Moved to Friday at midday. Thursday’s slot is free again.
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Someone wants to know if there’s parking nearby.
Answered from your clinic’s own information.
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Two calls at the same moment.
Both answered. One books, the other asks for an invoice: a message for your team.
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You open the clinic
Every call is in your WhatsApp with a summary and a transcript. The new bookings are already in the diary.
What it costs
Put a figure on the calls you miss
Change the numbers to match your clinic. The sum is under the fields, so you can see exactly how the result is worked out.
Only 54% of calls to healthcare businesses were answered by a person.
Your clinic's numbers
What you're not earning
Each month€7,560
Each year (12 months)€90,720
Each month: €7,560. Each year (12 months): €90,720.
- Unanswered calls a month
- 84
- New patients who don't book each month
- 25.2
How it is worked out: calls a day × % unanswered × % who would have booked × value of a new patient × 21 working days
This is an example: change the values to match your clinic
When a person is needed
What happens with a call CAi can’t resolve
CAi doesn’t guess. When a call falls outside what it knows, it hands it on, the way you’ve told it to.
Your phone number
Keep your number: calls go to CAi when you can’t answer, out of hours or always. You choose.
What it never does
- Give clinical advice or a diagnosis.
- Make up an answer it doesn’t have.
- Assess how urgent a call is.
Questions
Frequently asked questions
The full cost analysis, with sources, is in our guide.
Missed calls: what they cost Do I have to change my phone number?
No. Keep your number: calls go to CAi when you can’t answer, out of hours or always. You choose. You can start with evenings and weekends and widen it later.
Is this the same as missed call text back?
No. A text-back tool sends a text after you’ve missed the call, and the patient still has to ring again or wait for you. CAi answers the call itself, so there’s nothing to text back: the patient hangs up with the appointment booked.
Can it answer more than one call at once?
Yes. When several patients ring at the same moment, each one gets an answer straight away: no queue, no engaged tone and no voicemail.
Will patients know they’re talking to an AI?
CAi speaks naturally and answers in your clinic’s name. 88% of patients didn’t notice they were talking to an AI. Answers in Spanish and English.
How do I know what happened overnight?
Each call leaves a summary and a transcript, and CAi tells you on WhatsApp. New bookings are already in your diary when you arrive.
Which diary does it book into?
Books directly into PracticeHub and QuiroHiro, and into other diaries such as Cliniko, Jane App or Google Calendar.
Live demo
Hear CAi answer for your clinic
Give us your clinic’s website and your mobile. CAi reads the site and rings you, so you can hear how it would answer your patients after hours.
- Type your clinic's website and your mobile.
- CAi reads your website and gets ready as your reception.
- It calls you: answer as if you were a patient.
- The demo is free: no card, no sign-up, no commitment.
- Your phone rings in about 30 seconds.
After the demo
Book a video call with Josep