For physiotherapy clinics
You’re halfway through a knee rehab session, the patient is on the plinth and the phone starts ringing at the front desk again.
CAi picks it up. It books the new patient with the right physio, moves Thursday’s follow-up and answers the question about parking, while you carry on treating.
“I tweaked my back lifting the kids. Can someone see me this week?”
The calls you get
Most of the calls that pull you off the plinth are routine. They still need someone who knows your diary, your physios and how a course of treatment runs.
A runner with a sore Achilles, someone whose back went this morning. CAi asks what it’s about, offers the earliest initial assessment and leaves a note for the physio. It never says how serious it sounds.
Rehab rarely ends in one visit. CAi books the next follow-up in the course, keeps the usual day and time when the patient asks for it, and finds another slot if that one has gone.
Your MSK lead, the sports physio, the women’s health specialist. CAi books each patient with the physio they see, or with whoever does that kind of session, and respects every appointment length.
When someone cancels the night before, CAi frees the slot in the diary and can offer it to a patient who wanted an earlier session, so the gap doesn’t turn into another DNA.
Hannah Hi, I’ve hurt my shoulder at the gym. Do you have anything this week?
CAi Sorry to hear that. I can book you an initial assessment. Would you rather see Tom, our sports physio, or the first physio available?
Hannah Tom sounds good. When can he see me?
CAi Tom has Thursday at ten or Friday after lunch.
Hannah Thursday, please.
CAi Booked: Thursday at ten with Tom. I’ll send the details and what to wear on WhatsApp now.
Where it stops
CAi handles the admin side of a physio clinic. Anything clinical stays with your physiotherapists, and you decide what it may say.
Your clinic Your clinic: Hi Hannah, a reminder of your physio session with Tom tomorrow at ten. Please wear shorts or loose trousers so he can look at your knee.
Your clinic: Reply YES to confirm or CHANGE if you need another time.
Patient: CHANGE, I’ve got a work meeting
Your clinic: No problem. Tom can see you on Friday at half past eight or at four. Which suits you?
Patient: Friday at four please
Your clinic: Done: Friday at four with Tom. See you then.
Patient messages
Most physio no-shows are a forgotten follow-up halfway through a plan. CAi writes to patients on WhatsApp so they turn up, and so they come back.
Shorts for a knee, a vest top for a shoulder, the surgeon’s letter after an operation. The reminder says it, so nobody has to change in the car park.
The patient answers the reminder. If they can’t make it, CAi offers another slot with the same physio and updates the diary.
Weeks after the last session, a short message asks how they’re getting on and offers a check-up, worded the way your clinic speaks.
Reminders cut no-shows by 67%.
For you and your team
You and your physios can message CAi on WhatsApp like a colleague at the desk. It reads the diary and acts on it.
Your diary
CAi books into the diary your physios already look at, so there is one diary and nothing to copy across.
Checks each physio’s free times and books assessments and follow-ups straight into Cliniko.
Books, moves and cancels in PracticeHub, so the front desk and the phone always agree.
For clinics whose diary lives in Jane App: what CAi does and what we check first.
A solo physio with a Google Calendar diary can have CAi book straight into it.
Tell us on the video call with Josep. We look at how your physio software works and how CAi books into it.
Clinic size
What changes is who CAi books with and where. How it answers stays the same.
No receptionist, and your hands are busy all day. CAi becomes the front desk you don’t have: it answers between and during sessions, fills your diary and lets you read the day on your phone.
Patients call the main number and want the nearest clinic or their usual physio. CAi books by site, by physio and by session type, and your managers see the same diaries.
Track record
HeyCAi is made by QuiroAds, which has worked with health clinics since 2020.
More than 30 clinics already work with HeyCAi. More than 15,000 enquiries handled. Rated 4.9 out of 5 for satisfaction.
Before it takes a call, CAi learns your clinic: it reads your website, your treatments, your physios and your opening hours, so patients hear your reception, not a script.
Then it works in shadow mode on real calls, and goes live only once you have signed it off. Up and running in about 20 days.
Hear it with your own clinic: put your website into the demo below. Your phone rings in about 30 seconds.
Meet the team
Case study 
Madrid Health uses CAi to answer its patients’ messages, in Spanish and English. CAi books appointments and registers new patients in PracticeHub, and takes care of reminders and rescheduling when someone can’t make it.
3 July to 1 November 2026
“CAi allowed us to capture patients we were previously losing and offer a level of service that was simply impossible before. The ROI was clear from month one.”
SylvainÔlin Chiropractic
Sylvain, from Ôlin Chiropractic, on how he uses HeyCAi at his clinic.
Clinics we work with
Something else on your mind? Ask Josep on the video call. Book a video call with Josep
Yes. It asks whether they have been before and books an initial assessment or a follow-up, each with the length you set. If a returning patient wants a new problem looked at, it books whatever session type you tell it to use for that.
Yes. Each physio keeps their own diary, and each session type keeps its own length. CAi books with the physio the patient usually sees, or with whoever offers that kind of session, and never puts a long assessment into a short gap.
No. CAi never gives clinical advice, not even something as small as ice or rest. If the patient wants advice, it offers the earliest appointment or a call back from a physio, as you prefer.
Yes. Reminder calls 24 hours and 2 hours before the appointment, with the option to reschedule there and then. When a patient cancels, the slot is freed straight away and CAi can offer it to someone who asked for an earlier session.
If they live in your diary as appointment types, yes. During setup we go through each type with you: Pilates classes, home visits, hydrotherapy. CAi only offers what you’ve set up, with the capacity and the area you define.
Live demo
Leave your clinic’s website and your mobile. CAi reads your services and physios, then calls you as if you were a new patient.
After the demo
Book a video call with Josep
