Other health specialties
You’re halfway through a filling, gloves on and the patient’s mouth open, when the front-desk phone starts ringing.
CAi picks it up for you. A check-up, a first psychology session or an assessment for a child: it books into your diary and tells you what came in, whatever your specialty.
“I’m due a check-up. Have you got anything next week?”
The calls you get
Each specialty has its own calls, its own appointment lengths and its own sensitivities. These are the calls CAi is set up to handle for clinics outside physiotherapy, osteopathy and chiropractic.
A check-up, a hygiene appointment and a filling each have their own length and their own practitioner. CAi books each one with the dentist or the hygienist, and books routine check-ups when a patient’s recall comes due.
An ingrown toenail, a biomechanical assessment and an orthotics fitting each have their own length and room. CAi books the right one and notes whether the patient already has insoles you’ll want to look at.
Someone calling a psychologist for the first time may have put it off for weeks. CAi keeps the call short and private: it never asks why they want therapy, offers a first session and confirms it.
A first nutrition consultation runs longer than a review. CAi books each at its proper length, offers an online session when you run them, and reminds the patient what to bring or send beforehand.
Usually it’s a mum or dad calling about a child. CAi takes the parent’s details and the child’s name and age, books the first assessment with the right therapist and tells them how long it lasts.
Hannah Hi, I got a message saying I’m due a check-up. Can I have a clean on the same day?
CAi Of course. Dr Shah has Tuesday at nine, and the hygienist is free straight after, at half past. Shall I book both?
Hannah Yes, please, both.
CAi Could I take your full name?
Hannah Hannah Green. One of my fillings has been a bit sensitive. Is that something to worry about?
CAi That’s one for the dentist, so I won’t advise on it, but I’ve noted it for Dr Shah. You’re booked in for nine and half past on Tuesday, and the details are on WhatsApp now.
Hannah Brilliant, thank you.
CAi Take care, Hannah. See you on Tuesday.
Where CAi stops
A toothache or a swollen foot needs a clinician, never a receptionist’s opinion. CAi books the appointment, and the clinical side stays with you.
Your clinic Your clinic: Hi Tom, a reminder of your biomechanical assessment with Laura tomorrow at half past ten.
Patient: Thanks. Do I need to bring anything?
Your clinic: Please bring the shoes you wear most days, your running trainers too, and any insoles you have.
Patient: Will do. See you tomorrow.
Your clinic: See you then. Reply here if you need to change the time.
WhatsApp before and after
A dental recall, a podiatry assessment and a therapy session each need a different message. CAi sends the one that fits, and patients can reply to confirm or move it.
When a patient is due a check-up or a hygiene appointment, CAi messages them on WhatsApp with a couple of free slots and books the one they choose.
Before a biomechanical assessment, the reminder asks the patient to bring the shoes they wear most days, their trainers if they run, and any insoles they already use.
The session reminder gives the day, the time and the address or video link. Nothing about what the therapy is for, in case someone else picks up the phone.
The day before a nutrition consultation, CAi reminds the patient to bring or send their food diary, and offers to move the appointment if the day no longer works.
For you and your team
Dentists, podiatrists, therapists and the front desk can message CAi on WhatsApp, between appointments, to check what came in and who’s booked.
Your diary
CAi checks free slots while it talks, books, moves and cancels, and the appointment lands in your diary with the practitioner and appointment type the patient needs.
If you run your therapy or nutrition sessions from Google Calendar, CAi checks your free time and books first sessions and follow-ups straight into it.
With Cliniko, CAi reads each practitioner’s appointment types, so a nail surgery and a routine podiatry visit go in at the right length.
QuiroHiro keeps the diary, the patient record and the WhatsApp conversations together, and CAi books, moves and cancels there.
If your practice books in Jane App, CAi can book there too; on the video call we go through your account with you first.
Plenty of dental and podiatry systems aren’t on this list. Tell Josep which one you use on the video call and we’ll look at it together before you decide anything.
Solo or group
A psychologist working alone and a dental group with hygienists need different things from the phone. CAi is set up around how your practice actually works.
A psychologist, dietitian or speech therapist working alone can’t answer the phone mid-session. CAi books first sessions and follow-ups, sends the reminders and tells you on WhatsApp what came in while you were with a client.
A dental practice with dentists and hygienists, or a podiatry clinic with several rooms, needs each call to reach the right diary. CAi books by practitioner, room and appointment type, and tells callers which site has the earliest slot.
Track record
HeyCAi is made by QuiroAds, which has worked with health clinics since 2020.
More than 30 clinics already work with HeyCAi. More than 15,000 enquiries handled. Rated 4.9 out of 5 for satisfaction.
Whatever your specialty, CAi learns your clinic before it answers: your website, your services, your practitioners and your hours. A dental recall, a podiatry check-up or a first therapy session each gets your clinic’s own answer.
It works in shadow mode on real calls first, and goes live once you have signed it off. Up and running in about 20 days.
Hear it with your own clinic: enter your website in the demo below. Your phone rings in about 30 seconds.
Meet the team
SylvainÔlin Chiropractic
Sylvain, from Ôlin Chiropractic, on how he uses HeyCAi at his clinic.
Clinics we work with
Something else on your mind? Ask Josep on the video call. Book a video call with Josep
It keeps first-session calls short and never asks why someone wants therapy. Reminders give the time and the address or video link and nothing about the therapy itself. It won’t leave a voicemail about the reason for the visit.
If your diary shows rooms and appointment types, CAi books nail surgery, routine podiatry and biomechanical assessments at their own lengths, in the room and with the podiatrist each one needs. Before an assessment, the WhatsApp reminder tells the patient which shoes and insoles to bring.
Yes, if you offer both. CAi asks the patient which they prefer, books the first consultation or the follow-up at its own length and sends the address or your video link in the WhatsApp confirmation, with a reminder to bring their food diary.
Yes. CAi takes the parent’s name and phone number and the child’s name and age, books the first assessment with the right therapist and sends the parent the confirmation on WhatsApp. It doesn’t ask about the child’s difficulties beyond what your team wants noted.
Occupational therapy, massage therapy and other health specialties work the same way: CAi answers with your services, your practitioners and your opening hours, and books into your diary. The quickest way to check is the demo, which reads your clinic’s website before it calls you.
Live demo
Enter your clinic’s website and your phone number. CAi reads your services and practitioners, then rings you to show how it would answer your patients.
After the demo
Book a video call with Josep
