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Case study

QuiroBenissa: 182 appointments booked with HeyCAi between June and November 2026

HeyCAi is an AI receptionist for health clinics. QuiroBenissa, an osteopathy clinic in Benissa, Alicante, uses it to answer its patients on WhatsApp and to book, move and cancel their appointments in QuiroHiro.

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At a glance QuiroBenissa
Specialty
Osteopathy clinic
Location
Benissa, Alicante, Spain
With CAi since
June 2026
Appointment software
QuiroHiro calendars
Channel
WhatsApp messages
Period measured
22 June to 1 November 2026
A QuiroBenissa osteopath treating a patient on the couch

The clinic

How QuiroBenissa works with CAi

QuiroBenissa, an osteopathy clinic, leaves its patients’ messages to CAi. CAi works on its QuiroHiro calendar: it books, moves and cancels appointments and confirms attendance.

The clinic’s calendars are in QuiroHiro, the practice management platform of HeyCAi’s own group, and CAi works inside it natively.

How CAi works with QuiroHiro

QuiroBenissa is an osteopathy clinic. CAi works the same way for any health specialty.

22 June to 1 November 2026

What CAi did at QuiroBenissa

Each figure covers the whole period unless its label gives a shorter one.

  • 600+ conversations handled without going through reception
  • 182 appointments booked in its calendar (about 500 a year at this rate)
  • ~130 cancellations and reschedules sorted in September and October
  • 123 attendance confirmations in October

More from the same period

  • 6,000+ messages handled without reception
  • 5,500+ automatic actions in the calendar: availability checks, registrations, bookings and changes
  • Over half of the contacts are existing patients: CAi keeps patients as well as winning them
  • 1 in 3 replies out of hours, with 800+ messages at weekends
  • < 2 min to reply, 24/7
  • < €60 a month in AI costs

Method

About these numbers

Where the figures come from, and how to read them.

Josep Lluís Morant Co-founder & Lead Developer

Source
HeyCAi’s production data, from the clinic’s own account.
Period
22 June to 1 November 2026. Each figure covers the whole period unless its label gives a shorter one.
Compiled
, by Josep Lluís Morant.
Rounding
The figures are rounded, and the sign says how: + means more than, ~ means about and < means under.
Projections
A figure “at this rate” takes the period’s pace over a whole year. It is a projection, not a count.
Wording
“Without going through reception” and “without reception” refer to the conversation and message counts only.

Read on

Another clinic, and how CAi would work in yours

Another case study

Madrid Health

Physiotherapy and chiropractic clinic · Madrid, Spain · with CAi since July 2026

108 appointments booked in PracticeHub (about 330 a year at this rate)

3 July to 1 November 2026

Read the Madrid Health case study

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  3. It calls you: answer as if you were a patient.
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